Axons Mobility FAQ

Axons Mobility is shared mobility and golf cart rental software. It gives operators a web console to run vehicles, riders, pricing, repairs and money, a rider app for iOS and Android under the operator's own brand, and a connected device for each e-scooter, e-bike, moped, golf cart or car.

Yes. Guests unlock a cart with your app or an NFC key card, zones keep carts on your property or allowed streets and can slow a cart or cut power at the edge, and you charge by the hour with a daily cap, day passes or memberships. Deposits are held on the card, not charged, and battery is shown correctly for 48 V carts.

Yes. Axons Mobility is MCP compatible, so Claude, ChatGPT or any MCP app can connect to your workspace in three steps: copy your MCP address, add it as a connector, then sign in and approve. It answers from your own data with your permissions, and a built-in AI assistant is included in the console too.

Yes. Axons Mobility publishes GBFS feeds so journey planners and map apps can show your available vehicles, and provides MDS data for cities that ask for it as part of a permit.

E-scooters, e-bikes, mopeds, golf carts and low-speed vehicles, and cars fitted with a supported connected device. Self-driving shuttles are in beta. Tell us your vehicle and we will confirm before you start.

The Axons Mobility Operator Console includes a live map with remote lock, unlock and ignition; 5 zone types that warn riders, slow vehicles or cut power; fleets, vehicles, devices, NFC cards, riders and trips; pricing with surge, 11 kinds of promos and passes; a support desk; work orders with parts stock; and full double-entry accounting with profit and loss, balance sheet, cash flow, VAT and payout reconciliation. It works in 6 languages, including Arabic, in light and dark mode.

The Axons Mobility AI Assistant answers questions about your fleet in plain words, using your own data, and never makes up numbers. It gives a list of what needs attention today and can answer with charts, tables, CSV files and PDFs. It sees only what the person asking is allowed to see, and nothing it proposes runs until a person confirms it.

Yes, in beta. Axons Mobility supports self-driving shuttles on closed sites such as resorts, universities and office parks. The shuttle follows a recorded route with named stops, riders hail it now or book ahead, a boarding timer runs on the vehicle, and each fleet is free or charges a flat fare.

Axons Mobility shows estimates, and labels them as estimates. Revenue Insights suggests actions with an estimated weekly impact, Rider Intelligence shows which riders are at risk of leaving, and Fleet Intelligence gives every vehicle a 100-point health score.

We create a private fleet for you in our trial workspace and email your login within one working day. You connect your vehicles, invite your team and a few test riders, and use it for 15 days. Other companies on the trial cannot see your data.

$8 per vehicle per month with every feature included, a $199 monthly minimum and no setup fee. Paying yearly saves 15%.

Request the trial on the Axons Mobility website. An Axons Mobility person sets up a private fleet for you and emails your login within one working day. Your vehicles need a connected device before they appear in the console, so tell us your vehicles and we will confirm which device fits.

The trial runs your own vehicles, riders and rides in a private fleet that other companies cannot see. Some finance reports, such as VAT, statements and payouts, are shown in the demo rather than in the trial, so book a demo if you want to see them.

The contract is monthly — cancel any time. Paying yearly saves 15%. There is no fee per rider, per trip or on rider payments. Above 500 vehicles, the price is agreed together.

Questions to the Axons Mobility AI Assistant use credits (500 free, then packs). 1 credit is 1 US cent. Each question has a fixed price, and a failed question costs nothing. Connecting your own Claude or ChatGPT to your workspace is a separate add-on at $99 / month.

Your brand. The rider app is built with your name, colours, payments and sign-in, so riders never see Axons Mobility.

Rider payments go through your own Stripe account, so you are the seller and the money reaches you directly. Riders pay by card, Apple Pay, Google Pay or from a wallet they top up.

The rider app includes an ID check with a selfie that takes about a minute, a helmet photo check on the phone, and a 20-second sobriety check before a ride. During a ride, an emergency button shares the rider's live location.

Riders use the help chat, which hands over to a real person when needed. After a ride they can open a dispute with photo evidence, and Ride Replay shows the route with harsh braking, speeding and zone breaches marked.

The rider app runs on iOS and Android in 8 languages, under the operator's own brand. Rides keep recording when the phone loses signal.

Yes. A refundable deposit is held, not charged. Group rides let one rider unlock several vehicles for friends, each billed separately. Before a ride ends, the app shows the parking status and any parking fee.

The Axons Mobility device fits on each vehicle and lets you lock, unlock and switch ignition remotely. It reports the vehicle's GPS position, reads motion 100 times a second to detect harsh driving and crashes at road speed, reads NFC cards to start and end rides, and can be diagnosed remotely.

The device connects through adapters for several vehicle makes and through CAN bus. Tell us your make and model and we will confirm the fit before you start.

Trackers from other makers can be added to Axons Mobility. Tell us which trackers you use and we will confirm what works.

The device stores its positions while the vehicle is in a dead zone and sends them when the signal returns. The rider app also keeps recording the ride.

Each device has its own encryption keys and its messages are encrypted. Replayed messages are rejected, a new device needs approval before it can connect, and keys can be rotated or revoked remotely.

Connected devices are quoted per order: tell us your vehicles and how many you need, and we send a quote. The software is priced separately at $8 per vehicle per month.

Each operator's data is kept in its own separate workspace, with GDPR tools for data export and deletion. Each device has its own encryption keys, rider phone numbers are always encrypted, and roles control who can see money and personal data.

Yes. Each operator works in its own workspace at its own address, and its vehicles, riders, trips and money are kept apart from every other workspace.

Riders can download their data and delete their account from the rider app, and a deleted account is anonymised. Operators get a GDPR request queue in the console, riders' consent is recorded, and rider phone numbers are always stored encrypted.

Yes. Axons Mobility has four role levels and permission groups. Money and personal data can be hidden per group, people can be limited to chosen fleets, and sensitive actions such as remote unlock and refunds need permission. An activity log shows who changed what and when.

No. The assistant can propose an action, but nothing runs until a person confirms it. It sees only what that user may see and logs every question. Connecting an outside AI such as Claude or ChatGPT needs approval, keeps a consent record that cannot be changed, and logs every call.

Yes. Start the free trial on a few vehicles while your current system keeps running, compare the two side by side, then move the rest of the fleet when you are ready.

Fit a supported device on each vehicle, or tell us about the trackers you already use. Then add vehicles one at a time with a wizard, or all at once with a CSV import that you review row by row. Adding a device runs a live check of its SIM, GPS, server link and heartbeat.

Riders download your branded app on iOS or Android. You can invite riders in bulk and give them starting credit to welcome them.

No. The free 15-day trial runs on a private fleet of your own vehicles, so the rest of your fleet can stay on your current system until you decide.